Privacy Policy

Effective 9 July 2026 · Last updated 9 July 2026

This policy describes how the Melue personal AI assistant service ("Melue", "we") handles your information. Melue is operated by Nicholas Jenkins ("the operator"). It applies to all Melue messaging channels, including the Melue WhatsApp business line.

What we collect

• Contact details — your phone number and messaging profile name, as provided by the messaging platform when you contact us.
• Message content — the text and media you send to the Melue line, and the replies sent back to you.
• Service metadata — timestamps, message identifiers, and delivery status, used to operate the service reliably.

How we use it

• To generate responses to your messages and provide the assistant service you requested.
• To maintain the authorized-sender list that controls access to the service.
• To troubleshoot, secure, and improve the service's operation.

We do not use your information for advertising, and we do not sell or rent it to anyone.

Access is invite-only

Melue only processes messages from phone numbers the operator has explicitly authorized. Messages from unauthorized numbers are discarded and are not processed by the assistant or retained by us.

Who processes your data

To provide the service, messages pass through a small set of infrastructure providers acting on our behalf:

• Meta Platforms, Inc. — delivers messages via the WhatsApp Business Platform (see WhatsApp's business terms and privacy policy).
• Anthropic — AI model provider that processes message content to generate responses.
• Hosting providers — the operator's own infrastructure that runs the service.

Retention

Conversation content is retained only as long as needed to operate the service and maintain conversational context, after which it may be deleted. Operational logs are metadata-only where practical. You can request deletion of your data at any time (see below).

Your choices and rights

• Opt out — reply STOP in the chat, or email us, and your number is removed from the authorized list and no further messages are processed.
• Access and deletion — email us to ask what information we hold about you or to have it deleted.

Children

The service is not directed at children, and the authorized-sender list is limited to adults known personally to the operator.

Changes

If this policy changes, the updated version will be posted at this address with a new effective date.

Contact

Privacy questions and requests: melue@ndjenkins.com.